REFUND POLICY

Refund Policy

Brand: NEXT CRAFT

At NEXT CRAFT, we value your trust and strive to ensure a smooth shopping experience. Please review our Refund Policy carefully.

1. Refund Eligibility

Refunds may be issued under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery.

  • A return request is raised within 7 days of receiving the order.

  • The item is returned in its original, unused condition, including packaging, tags, and accessories.

2. Non-Refundable Items

Refunds will not be issued for:

  • Customized or personalized products

  • Items purchased during sale, discount, or clearance periods

  • Gift cards or digital products

  • Products damaged due to misuse, improper handling, or normal wear and tear

3. Refund Request Process

To request a refund:

  1. Contact us at [support@nextcraft.com / WhatsApp / Contact Page] within 7 days of delivery.

  2. Provide your order number, reason for refund, and supporting images/videos if required.

  3. Once approved, return instructions will be shared.

NEXT CRAFT reserves the right to decline refund requests that do not meet policy requirements.

4. Refund Approval & Processing

  • All returned items are subject to inspection.

  • Approved refunds will be processed within 7–10 business days after the returned product is received and verified.

  • Refunds will be issued to the original payment method or as store credit, depending on the situation.

5. Shipping & Handling Charges

  • Shipping, handling, and COD charges (if applicable) are non-refundable.

  • Refunds cover only the product price paid.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Notify us within 48 hours of delivery.

  • Share clear images or videos as proof.

  • A replacement or refund will be arranged at no additional cost.

7. Policy Changes

NEXT CRAFT reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be reflected on this page.